Hi Betsy,

There's a possibility this might be fixed in RC2. If you get a chance, would you be able to test it out on your side? If the issue continues to occur, can you add a ACK_COOKIE_EXPIRATION= line to xymonserver.cfg, and set the value to something higher than 86400 (1 day)? I'm not completely convinced it's related, but that's the only magic value relating to cookie codes that's set to 1 day itself now.

HTH, -jc

On 10/19/2015 10:53 AM, J.C. Cleaver wrote:

Betsy,

Have you noticed any difference in success depending on how you're specifying the duration? (eg, "1d" vs "24h", etc.?)

There's one "magic value" relating to a full day when we're generating the ack code to begin with, but on walking through the module code I can't see how it would cause an effect like this.

After the acknowledgement, the expiration time of the current one should be displayed on the status page for that test. Can you confirm that the pending date in those cases is what you'd expect it to be?

Sort of grasping at straws here. I'll keep digging in, but so far things seem to be working correctly for me.

Regards, -jc

On Mon, October 19, 2015 10:38 am, Novosielski, Ryan wrote:

...

My suspicion would be that the test briefly exits the bad state, or you have a problem with a clock somewhere. One weird issue that I used to have is if I set acknowledgments too long (we are talking like 999 weeks), IRIX would expire them almost immediately. But that would not happen under your circumstance certainly.

-- ____ *Note: UMDNJ is now Rutgers-Biomedical and Health Sciences* || \\UTGERS |---------------------*O*--------------------- ||_// Biomedical | Ryan Novosielski - Senior Technologist || \\ and Health | novosirj at rutgers.edu<mailto:novosirj at rutgers.edu>- 973/972.0922 (2x0922) || \\ Sciences | OIRT/High Perf & Res Comp - MSB C630, Newark `'

On Oct 19, 2015, at 13:07, Betsy Schwartz <betsy.schwartz at gmail.com<mailto:betsy.schwartz at gmail.com>> wrote:

our acks always always always seem to time out what are we doing differently?

we're running xymon 4.3.21 on RHEL6

On Mon, Oct 19, 2015 at 11:18 AM, Ralph Mitchell <ralphmitchell at gmail.com<mailto:ralphmitchell at gmail.com>> wrote:

I have ack-by-email set up, and can send multi-day/week acks without a problem.

Ralph Mitchell

On Oct 19, 2015 11:02 AM, "Root, Paul T" <Paul.Root at centurylink.com<mailto:Paul.Root at centurylink.com>> wrote: I was just doing an ack for 1+ days.

It will only get cancelled if the test in question goes green however briefly.

A disable will persist if it is set to expire at a certain time.

From: Xymon [mailto:xymon-bounces at xymon.com<mailto:xymon-bounces at xymon.com>] On Behalf Of Novosielski, Ryan Sent: Monday, October 19, 2015 9:59 AM To: betsy.schwartz at gmail.com<mailto:betsy.schwartz at gmail.com> Cc: xymon at xymon.com<mailto:xymon at xymon.com> Subject: Re: [Xymon] Anyone got a patch for the 24-hour limit on ACKS? Or a script to invoke acknowledge.sh?

I have never found acks to have a 24 hour limit. Can anyone confirm whether this is definitely true or not?

____ *Note: UMDNJ is now Rutgers-Biomedical and Health Sciences* || \\UTGERS |---------------------*O*--------------------- ||_// Biomedical | Ryan Novosielski - Senior Technologist || \\ and Health | novosirj at rutgers.edu<mailto:novosirj at rutgers.edu>- 973/972.0922<tel:973%2F972.0922> (2x0922) || \\ Sciences | OIRT/High Perf & Res Comp - MSB C630, Newark `'

On Oct 19, 2015, at 10:57, Betsy Schwartz <betsy.schwartz at gmail.com<mailto:betsy.schwartz at gmail.com>> wrote: We've GOT to be able to ack alerts and have the ack survive the weekend. (if I can call acknowledge.sh from perl I have a script that can scrape the board and re-ack) thank you!!

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