Hi all.
My monitoring shows me some alarms that I cannot correct just now. Should I "acknoledge" them (and still see a red light in my report), or "disable" them (and stop seeing something is wrong)? What differences do you see between those 2? In which cases do you use one or the other one?
Thanks.
-- Christian
On 3/26/2014 3:26 AM, Christian wrote:
Hi all.
My monitoring shows me some alarms that I cannot correct just now. Should I "acknoledge" them (and still see a red light in my report), or "disable" them (and stop seeing something is wrong)? What differences do you see between those 2? In which cases do you use one or the other one?
I use 'disable' when I want the test results (whatever they are) to be hidden. I use 'ack' when I want the alarm condition to still display but not to generate any automated alerts.
If a hub router has failed, I will 'ack' the alarm so others can see why every server in a city is now inaccessible. If a service on a customer's server has failed, I'll 'disable' the alarm once they have been informed of the problem.
-- Do things because you should, not just because you can.
John Thurston 907-465-8591 John.Thurston at alaska.gov Enterprise Technology Services Department of Administration State of Alaska
Hello,
this is a good thing - I asked this a couple of months (or years) ago, because I wanted to have another status color in Xymon, for example orange, for an alert where work is in progress.... Because if you receive another error in an already disabled test (for example disk test), you won't get aware of it.
Regards Christian
CHRISTIAN BECKER System Engineer CSC
August-Horch-Strasse 28, 56070 Koblenz, Germany Global Outsourcing Services Central Region | www.csc.com
-----Original Message----- From: Xymon [mailto:xymon-bounces at xymon.com] On Behalf Of Christian Sent: Mittwoch, 26. März 2014 12:26 To: xymon at xymon.com Subject: [Xymon] ackloledge or disable
Hi all.
My monitoring shows me some alarms that I cannot correct just now. Should I "acknoledge" them (and still see a red light in my report), or "disable" them (and stop seeing something is wrong)? What differences do you see between those 2? In which cases do you use one or the other one?
Thanks.
-- Christian
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
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participants (3)
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christian.becker＠rhein-zeitung.net
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john.thurston＠alaska.gov
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xymon＠elysiria.fr