It works quite well with a external page alert script using the Mechanize perl module to submit a ticket via the web frontend

with that you can limit for what a ticket should be raised in the hobbit-alerts.cfg

HOST=foo SERVICE=conn,disk,meta,prtdiag

SCRIPT /xymon/server/ext/page_alert/ticket.pl admins REPEAT=365d

COLOR=yellow,red FORMAT=PLAIN

my $agent = WWW::Mechanize->new();

$agent->get("http://bmc remedy ticket web form"); $agent -> field("Customer", "XYMONAPI"); $agent -> field("Subject", "BMSEIT XYMON: $BBCOLORLEVEL " . " $BBSVCNAME " . " $BBHOSTNAME " ); $agent -> field("InitialDescription", "$htmldata"); $agent -> field("host", "$BBHOSTNAME\n"); $agent -> field("ip", "$MACHIP\n"); $agent -> field("service", "$BBSVCNAME\n");

submit the ticket

$agent -> click('SUBMIT1'); my $ticket;

get the result of the submit

my $result = $agent ->content;

check if ticket was submitted

if ($result =~ m{Ticket Submission Successful}) { # get ticket number if ($result =~ m{Your ticket number for this request is <B>(INC\d+).</B>}) { $ticket = $1; } } else { print " ERROR: $result\n"; }

#log ticket in page.log print " created:$ticket \n";

acknowledge alert for 365 days with ticket information

$BB $BBPAGE "hobbitdack ${ACKCODE} 525600 ${ticket}";

regards kai

From: Minaz Khalife [mailto:Minaz.Khalife at neotel.co.za] Sent: Friday, August 27, 2010 11:36 AM To: xymon at xymon.com Subject: [xymon] Xymon Integration with Remedy Ticketing system

Dear All,

Has anybody integrated Remedy (Ticketing System) with Xymon.? Is it possible ?

Any suggestions/inputs are much appreciated.

Regards, Minaz

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