Is their functionality in hobbit to do alert escalation? I read through the man page and nothing jumps out as a method to do this. I ask because we have a small 4 man rotation of oncall personal and I'd like to setup all alerts to go the primary oncall contact and if no acknowledgement has been made in X amount of time, send out an alert to the group. That way everyone keeps their pagers on, but only the primary receives the first alert. Any assistance is appreciated.
Thanks
kevin grady wrote:
Is their functionality in hobbit to do alert escalation? I read through the man page and nothing jumps out as a method to do this. I ask because we have a small 4 man rotation of oncall personal and I'd like to setup all alerts to go the primary oncall contact and if no acknowledgement has been made in X amount of time, send out an alert to the group. That way everyone keeps their pagers on, but only the primary receives the first alert. Any assistance is appreciated.
Something like this may get you started. I'm not using the acknowledgement feature that others have discussed so I'd hate to give you bad advice.
HOST=$HOSTGROUP SERVICE=cpu MAIL oncall at domain.com COLOR=red MAIL group at domain.com COLOR=red DURATION>4h
For any host in the host group, if the CPU alerts red, the oncall guy is notified. If it is still red after 4 hours, everyone else is alerted.
Tom
On Thu, Feb 24, 2005 at 04:06:54PM -0500, kevin grady wrote:
Is their functionality in hobbit to do alert escalation? I read through the man page and nothing jumps out as a method to do this.
It was mentioned a few days ago - Feb 14 - when Brent McCrackin also asked for it.
You can do part of it with the "duration" settings. But the one thing that Hobbit cannot do right now is the BB way of escalating alerts; right now, if someone ack's an alert, it turns off alerts for all recipients. BB continues to send alerts to those recipients that are marked for escalation.
ask because we have a small 4 man rotation of oncall personal and I'd like to setup all alerts to go the primary oncall contact and if no acknowledgement has been made in X amount of time, send out an alert to the group. That way everyone keeps their pagers on, but only the primary receives the first alert. Any assistance is appreciated.
That should be possible with the DURATION settings. I see Tom has already provided some examples :-)
Henrik
Yep. Didn't read enough. Thanks guys
On Thu, 24 Feb 2005 22:31:16 +0100, Henrik Stoerner <henrik at hswn.dk> wrote:
On Thu, Feb 24, 2005 at 04:06:54PM -0500, kevin grady wrote:
Is their functionality in hobbit to do alert escalation? I read through the man page and nothing jumps out as a method to do this.
It was mentioned a few days ago - Feb 14 - when Brent McCrackin also asked for it.
You can do part of it with the "duration" settings. But the one thing that Hobbit cannot do right now is the BB way of escalating alerts; right now, if someone ack's an alert, it turns off alerts for all recipients. BB continues to send alerts to those recipients that are marked for escalation.
ask because we have a small 4 man rotation of oncall personal and I'd like to setup all alerts to go the primary oncall contact and if no acknowledgement has been made in X amount of time, send out an alert to the group. That way everyone keeps their pagers on, but only the primary receives the first alert. Any assistance is appreciated.
That should be possible with the DURATION settings. I see Tom has already provided some examples :-)
Henrik
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participants (3)
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henrik＠hswn.dk
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kevin.grady＠gmail.com
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tgeorgoulias＠nandomedia.com