I have seen this problem when it has been in an alert state for > 24 hours - there is a timer for 86400 minutes in the code as well for the Cookie

-----Original Message----- From: Gore, David W [mailto:david.gore at verizonbusiness.com] Sent: Thursday, June 10, 2010 9:31 AM To: hobbit at hswn.dk Subject: RE: [hobbit] Alerts not acknowledging

It may not help but we experienced that particular problem and others when the xymon server had no free cpu.

~David

-----Original Message----- From: David Baldwin [mailto:david.baldwin at ausport.gov.au] Sent: Thursday, June 10, 2010 02:19 To: hobbit at hswn.dk Subject: [hobbit] Alerts not acknowledging

I have a frustrating situation where some alerts are not acknowledging. I don't know why some do and some don't.

I am using "Acknowledge alerts" under the admin menu. When I complete the form for the appropriate alert I get the response on teh form: "Acknowledge sent for host servicedvsv.ausport.gov.au / test esx"

Looking through the source of web/bb-ack.c I can see it is sending a message of the form:

% bb localhost "hobbitdack 88362 60 msg user" Where 88362 is the cookie and 60 is the time to acknowledge.

Trouble is, I get a message in hobbitd.log: 2010-06-10 12:01:02 Cookie 88362 not found, dropping ack 2010-06-10 12:06:43 Cookie 88362 not found, dropping ack 2010-06-10 12:09:39 Cookie 88362 not found, dropping ack

The cookie is correct: % bb localhost "hobbitdboard host=servicedvsv.ausport.gov.au test=esx" servicedvsv.ausport.gov.au|esx|red||1275561583|1276135842|1276137642|0|0 |10.1.0.161|88362|red Thu Jun 10 12:10:42 2010

In some cases, I can do a multiple acknowledge on various tests on the same host, and anything from all to none of the tests get acknowledged. :(

Anyone else seen this?

David.

-- David Baldwin - IT Unit Australian Sports Commission www.ausport.gov.au Tel 02 62147830 Fax 02 62141830 PO Box 176 Belconnen ACT 2616 david.baldwin at ausport.gov.au Leverrier Street Bruce ACT 2617

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