On Thu, Jun 2, 2011 at 2:23 PM, Elizabeth Schwartz <betsy.schwartz at gmail.com> wrote:

Problem:

• a noc person ACK's a yellow for 24 hours and puts information into the ACK about actions taken. When the ACK expires, the information is lost (at least in the GUI)

Suggestion: -be able to find whether an alert has been ack'ed previously, see the ACK history, by clicking on the alert -have ACKs show up in history

Alternative suggestion -be able to look up ACK's in the event history report

may be ask splunk (splunk.com) to eat that log and generate nice dashboard report.

I'm trying to train people to ACK instead of signing out but the loss of info is a real problem

What are other people doing? thanks Betsy

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