I have an existing Remedy ticket generation system for Big Brother that I'm trying to convert to Hobbit. Basically, I had added some code to dohostsvc.c for an additional button next to HISTORY:
sprintf(dataline,"<td><FORM ACTION=\"%s/bb-ticket.sh\"><INPUT TYPE=SUBMIT VALUE=\"Open Ticket\"><INPUT TYPE=HIDDEN NAME=\"ACKFILE\" VALUE=\"%s\"><INPUT TYPE=HIDDEN NAME=\"TIMEBUF\" VALUE=\"%s\"></FORM></td>\n",cgibinurl,filename,logtime);
strcat(hostsvcdata,dataline);This passed the form data to a shell cgi script, and from there I was able to grab whatever data I needed from the history logs. If someone even wanted to open a ticket on a historical event, they could, because the TIMEBUF always pointed to the correct event log.
Now, I see the part in htmllog.c that creates the historybutton(), but I can't see where I might be able to grab the TIMEBUF from. I tried an xgetenv("TIMEBUF") but no luck. Any other way I can get the timestamp?
On Thu, Aug 24, 2006 at 05:11:51PM -0400, Epp, Matthew Contractor PEO EIS AKO wrote:
I have an existing Remedy ticket generation system for Big Brother that I'm trying to convert to Hobbit. Basically, I had added some code to dohostsvc.c for an additional button next to HISTORY: [snip] to grab whatever data I needed from the history logs. If someone even wanted to open a ticket on a historical event, they could, because the TIMEBUF always pointed to the correct event log.
Now, I see the part in htmllog.c that creates the historybutton(), but I can't see where I might be able to grab the TIMEBUF from. I tried an xgetenv("TIMEBUF") but no luck. Any other way I can get the timestamp?
I'm slightly confused about what you did. The *current* status page (which is where you have a "History" button) doesn't have a "timebuf" value, because it's just the current status - and it might not be logged in the historical logs directory.
On the other hand, a *historical* status log page doesn't have a "History" button because ... well, you're already looking at history.
If you can work it out yourself, then you probably need the "logtime" parameter for the generate_html_log() routine. This has the Unix timestamp of the log entry. If you need to convert the timestamp into the filename format used by the historical logs, "histlogtime(timestamp);" will return a string with the correct formatting of the timestamp.
Regards, Henrik
Hi, Matthew
I used to be able to open remedy ticket when alert (conn) occurs on a bb test server. Your enhancement is very useful to allow one open remedy ticket from hobbit web page.
Would you like to contribute your work on hobbit wiki docs ?
http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit/Administration_Gu...
T.J. Yang
From: "Epp, Matthew Contractor PEO EIS AKO" <matthew.epp at us.army.mil> Reply-To: hobbit at hswn.dk To: "'hobbit at hswn.dk'" <hobbit at hswn.dk> Subject: [hobbit] Remedy Ticketing Date: Thu, 24 Aug 2006 17:11:51 -0400
I have an existing Remedy ticket generation system for Big Brother that I'm trying to convert to Hobbit. Basically, I had added some code to dohostsvc.c for an additional button next to HISTORY:
sprintf(dataline,"<td><FORM ACTION=\"%s/bb-ticket.sh\"><INPUT TYPE=SUBMIT VALUE=\"Open Ticket\"><INPUT TYPE=HIDDEN NAME=\"ACKFILE\" VALUE=\"%s\"><INPUT TYPE=HIDDEN NAME=\"TIMEBUF\" VALUE=\"%s\"></FORM></td>\n",cgibinurl,filename,logtime);
strcat(hostsvcdata,dataline);This passed the form data to a shell cgi script, and from there I was able to grab whatever data I needed from the history logs. If someone even wanted to open a ticket on a historical event, they could, because the TIMEBUF always pointed to the correct event log.
Now, I see the part in htmllog.c that creates the historybutton(), but I can't see where I might be able to grab the TIMEBUF from. I tried an xgetenv("TIMEBUF") but no luck. Any other way I can get the timestamp?
participants (3)
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henrik＠hswn.dk
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matthew.epp＠us.army.mil
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tj_yang＠hotmail.com