Carl Inglis Systems Administrator

Rakon UK Limited Dowsett House, Sadler Road, Lincoln LN6 3RS, United Kingdom Tel: +44 (0)1522 812630 | Fax:+44 (0) 1522 812664 | Mob: +44 (0) 7786 552915 Carl.Inglis at rakon.com | www.rakon.com Winner of the 2010 Lincolnshire Business of the Year Award

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From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of henrik at hswn.dk Sent: 15 December 2011 11:36 To: xymon at xymon.com

On Thu, 15 Dec 2011 10:02:43 +0000, Carl Inglis <Carl.Inglis at rakon.com> wrote:

...

alerts.cfg

$EMAIL_ALERT=carl.inglis at rakon.com $LIN_WINDOWS_PROBLEMS=$EMAIL_ALERT

HOST=%lin(.*) SERVICE=%win(.*) MAIL $LIN_WINDOWS_PROBLEMS REPEAT=24h DURATION>1d RECOVERED STOP

HOST=* EXPAGE=printers MAIL $EMAIL_ALERT REPEAT=1h RECOVERED UNMATCHED STOP

When the host "lin-apps-01" has a yellow alert on it's "winUpdates" services, I expect it to shout about it once every 24h. It is, however, shouting about it once every hour.

There may be some confusion about "service" here.

When you refer to "winUpdates" - is that a status-column in Xymon, or a Windows Service that you are monitoring with a client on the Windows machine? The latter would typically show up in a "svcs" (services) status column on Xymon.

It's a status column that's returned by a BBWIN ext script- it goes yellow if there are pending Windows Updates on that server.

The SERVICE=... setting in alerts.cfg refer to the status-column, not a Windows service. So to catch a "Windows updates" service that is not running, you would have 'SERVICE=svcs' in alerts.cfg.

What the first part of your alerts.cfg says, is "if you have a host whose name contains 'lin', and that host has a status-column that contains 'win', then send an alert after 1 day, and repeat every 24 hours".

Which is what I wanted it to do.

The second part of your configuration says "Any status that has an error - except those on the 'printers' page, and those handled by other rules - trigger an alert that is repeated once an hour". Pretty broad definition, I think.

Indeed - I'm currently in development mode trying to finalise how we're going to do our alerting; the last line of the configuration was intended as a "you missed one" alert for me. There are a number of lines above the first line in my original email.

Hope that removes a bit of confusion.

It does indeed, thank you.

It appears that removing the "DURATION>1d" option has stopped the second rule for firing - which would make sense since (as Johan suggested) the first rule is unmatched until the alert has a duration of more than one day.

Is that interpretation correct?

Thanks,

Carl

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