In the mailing list archives look for subject: [hobbit] Ack Alerts via Email

and you'll find...

There's already a feature in Hobbit to accept ACKs via email:

http://www.hswn.dk/hobbit/help/manpages/man8/hobbit-mailack.8.html

Or did you mean something else??

Ralph Mitchell

Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373

Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer

On Tue, Jul 8, 2008 at 9:01 PM, Allan Spencer <allan at zandahar.net> wrote:

Just thought I'd check back on this and surprised nobody had any thoughts on it but also notice Henrik hasn't been around either.

Still have had no luck with this although I have not been able to spend much time on it.

Still have the same problem of not being able to ack an alert via the email body instead of the subject.

Cheers Allan

Allan Spencer wrote:

...

HI all

A LONG time ago I asked about ack'ing an alert via email (or via sms-to-email) and to be able to do so without a subject. A patch was written at the time and it was included into the main codebase but unfortunately I did not get a chance to imeplement what I wanted to and never ended up testing it. Thats has just changed recently and now I am having issues acking an alert via text in the body.

If i reply to an email and maintain the subject it works fine, if I try cut the subject and paste it as the body nothing happens. I havent gone as far as testing it via the sms-to-email app yet as I cant get it working from a normal email.

I still have one other potential problem of me converting the [] in the alerts to () but thats more outbound sms and I can deal with it coming back inwards.

Any suggestions appreciated

Allan

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Never mind. I found it in the archives...:-)

Mike Wood

UNIX System Administrator

Kinetic Concepts, Inc.

6103 Farinon Drive

San Antonio, TX, 78249

E-mail: mike.wood at kci1.com

Office: (210) 255-6382

Mobile: (210) 825-5134

From: Wood, Mike [mailto:Mike.Wood at kci1.com] Sent: Wednesday, July 09, 2008 3:43 PM To: hobbit at hswn.dk Subject: [hobbit] Recipients on a Per-Filesystem basis?

Hi All,

Can E-mail recipients for alerts be configured on a per-filesystem basis (not just SERVICE=DISK)?

Thanks!

Mike Wood

UNIX System Administrator

Kinetic Concepts, Inc.

6103 Farinon Drive

San Antonio, TX, 78249

E-mail: mike.wood at kci1.com

Office: (210) 255-6382

Mobile: (210) 825-5134

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Ralph Mitchell wrote:

On Wed, Jun 25, 2008 at 7:44 PM, Allan Spencer <allan at zandahar.net <mailto:allan at zandahar.net>> wrote:

HI all

A LONG time ago I asked about ack'ing an alert via email (or via
sms-to-email) and to be able to do so without a subject. A patch
was written at the time and it was included into the main codebase
but unfortunately I did not get a chance to imeplement what I
wanted to and never ended up testing it. Thats has just changed
recently and now I am having issues acking an alert via text in
the body.

If i reply to an email and maintain the subject it works fine, if
I try cut the subject and paste it as the body nothing happens. I
havent gone as far as testing it via the sms-to-email app yet as I
cant get it working from a normal email.

The hobbit-mailack.c program loops through the incoming email, looking for interesting stuff. Here's where it finds the subject line:

 else if (strncasecmp(STRBUF(inbuf), "subject:", 8) == 0)
     subjectline = strdup(skipwhitespace(STRBUF(inbuf)+8));

Once the headers are done with, it goes on to look for some things in the email body, such as "delay=" and "ack=":

 else if ((strncasecmp(STRBUF(inbuf), "ack=", 4) == 0) ||
            (strncasecmp(STRBUF(inbuf), "ack ", 4) == 0)) {
                            /* Some systems cannot generate a 

subject. Allow them to ack * via text in the message body. */ subjectline = (char *)malloc(1024); snprintf(subjectline, 1023, "Subject: Hobbit [%s]", STRBUF(inbuf)+4); }

So, does the email body contain a line that starts with "ack=NNNNNN" or "ack NNNNN"?? If not, it won't match the above code fragment. It looks like it should be *just* the number, as that gets filled in between the square brackets in the faked subject line.

I noticed something else interesting in the code. The last thing it does is call sendmessage, handing it a buffer loaded like this:

 p += sprintf(p, "hobbitdack %s %d %s", cookie, duration, 

firsttxtline); if (fromline) { p += sprintf(p, "\nAcked by: %s", fromline); }

I figured it wouldn't hurt to try doing this:

 server/bin/bb localhost "hobbitdack NNNNNN 60 this thing is broken
 Acked by: me at this.domain.com <mailto:me at this.domain.com>"

where NNNNNN came from a real, current warning message. Note the placement of the double-quotes - there needs to be a newline between the message and "Acked by". And now, just below the "Status unchanged in...." message at the bottom of the page I find this:

      Current acknowledgment: this thing is broken
           Acked by: me at this.domain.com <mailto:me at this.domain.com>
           Next update at: 12:54 2008-07-09

and there's a nice yellow check mark on the all-non-green page. So it looks like an ACK *can* be sent via the command line...

Ralph

Cheers Ralph you identified my missing link. I was under the impression that the body needed to be in the same format as the subject but as you have identified thats not the case. I have just test a plain email with ack=xxxx in the body and it worked a charm so hopefully a little later on I can try it end to end via SMS.

I knew Henrik coded it in there when I asked a while ago but unfortunately I never got the chance or the capability to test it back then.

Thanks Allan

Possibly for a good reason - I expect to get slapped by Henrik... :)

Ralph

On Wed, Jul 9, 2008 at 8:13 PM, Phil Wild <philwild at gmail.com> wrote:

Ralph,

Well done....

This is not documented in the man page...

Cheers

Phil

2008/7/10 Ralph Mitchell <ralphmitchell at gmail.com>:

On Wed, Jun 25, 2008 at 7:44 PM, Allan Spencer <allan at zandahar.net>

...

wrote:

...

HI all

A LONG time ago I asked about ack'ing an alert via email (or via sms-to-email) and to be able to do so without a subject. A patch was written at the time and it was included into the main codebase but unfortunately I did not get a chance to imeplement what I wanted to and never ended up testing it. Thats has just changed recently and now I am having issues acking an alert via text in the body.

If i reply to an email and maintain the subject it works fine, if I try cut the subject and paste it as the body nothing happens. I havent gone as far as testing it via the sms-to-email app yet as I cant get it working from a normal email.

The hobbit-mailack.c program loops through the incoming email, looking for interesting stuff. Here's where it finds the subject line:

 else if (strncasecmp(STRBUF(inbuf), "subject:", 8) == 0)
     subjectline = strdup(skipwhitespace(STRBUF(inbuf)+8));

Once the headers are done with, it goes on to look for some things in the email body, such as "delay=" and "ack=":

 else if ((strncasecmp(STRBUF(inbuf), "ack=", 4) == 0) ||
            (strncasecmp(STRBUF(inbuf), "ack ", 4) == 0)) {
                            /* Some systems cannot generate a subject.

Allow them to ack * via text in the message body. */ subjectline = (char *)malloc(1024); snprintf(subjectline, 1023, "Subject: Hobbit [%s]", STRBUF(inbuf)+4); }

So, does the email body contain a line that starts with "ack=NNNNNN" or "ack NNNNN"?? If not, it won't match the above code fragment. It looks like it should be *just* the number, as that gets filled in between the square brackets in the faked subject line.

I noticed something else interesting in the code. The last thing it does is call sendmessage, handing it a buffer loaded like this:

 p += sprintf(p, "hobbitdack %s %d %s", cookie, duration,

firsttxtline); if (fromline) { p += sprintf(p, "\nAcked by: %s", fromline); }

I figured it wouldn't hurt to try doing this:

 server/bin/bb localhost "hobbitdack NNNNNN 60 this thing is broken
 Acked by: me at this.domain.com"

where NNNNNN came from a real, current warning message. Note the placement of the double-quotes - there needs to be a newline between the message and "Acked by". And now, just below the "Status unchanged in...." message at the bottom of the page I find this:

      Current acknowledgment: this thing is broken
           Acked by: me at this.domain.com
           Next update at: 12:54 2008-07-09

and there's a nice yellow check mark on the all-non-green page. So it looks like an ACK *can* be sent via the command line...

Ralph

-- Tel: 0400 466 952 Fax: 0433 123 226 email: philwild AT gmail.com