Are you expecting engineer to be emailed when noc isn't? Is the problem that engineer isn't being notified?
If so can you click the "info" icon for one of the hosts? You should see both email addresses. Obviously the problem is with the second SCRIPT or the collision of two SCRIPT commands. Has anyone tested to see if the second one is ever interpreted?
You may want to try this:
#begin PAGE=%foodev/foocmt SCRIPT=/sw/xymon/server/scripts/briefEmailRegularImportance noc at foo.com REPEAT=60 COLOR=red RECOVERED PAGE=%foodev/foocmt SCRIPT=/sw/xymon/server/scripts/FullEmailRegularImportance engineer at foo.com DURATION>20 REPEAT=60 #end
I can say this works for 100% certainty:
HOST=%.*\.imaginenetworksllc\.com MAIL 1231231234 at txt.att.net COLOR=RED DURATION>2m REPEAT=60 RECOVERED FORMAT=SMS
HOST=* MAIL josh at imaginenetworksllc.com COLOR=RED DURATION>2m REPEAT=60 RECOVERED
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
“Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill
On Thu, Jun 10, 2010 at 4:32 PM, Clark, Sean <sean.clark at twcable.com> wrote:
I have come across a funny issue, and am wondering if it's a bug - it certainly doesn't seem to be the desired behavior, and I wonder if anyone can help me with it.
Here is the scenario
I have a device that is configured in hobbit-alerts.cfg like this:
PAGE=%foodev/foocmt SCRIPT=/sw/xymon/server/scripts/briefEmailRegularImportance noc at foo.com REPEAT=60 COLOR=red RECOVERED SCRIPT=/sw/xymon/server/scripts/FullEmailRegularImportance engineer at foo.com DURATION>20 REPEAT=60
It turns red, and calls the first script
The person who got the first email sends a hobbitdack with the proper cookie for the test/pair and it all is well
2 hours pass - it has not called the second line, because it is "ack'd"
I restart Xymon -- it loads the hobbitdboard from the .chk file, that host/test pair has same cookie, same ack message BUT - it instantly calls both scripts as soon as it comes online - even thought it had been "acked"
Has anyone seen this/found a workaround/know what I mean?
-Sean
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