Email alerts question

Hello all,

I am trying to tie my ticketing system into our monitoring process. I am currently having to do this through email. Ideally I would have any alert that self recovers close the open ticket it created. My problem is as follows: When hobbit sends an alert it has an id number in brackets. When hobbit sends a recovery message no alert id is included, so I have no way to reference a recovery with the original alert. Is there any way to have a recovery message include the original alert id? Or some other way of having a simple link between the original message and the recovery email?

Q