Hi Steve,
Funny, as I searched the mailing list today for the exact same thing and I totally agree with you on this point. It would be very valuable information if the acks+info would appear in the history since you want to treat this differently then planned downtime (a blue dot). You want this info in the SLA-reports to show up.
Could you comment on this, Henryk? Maybe to show up in 4.3.* (fingers crossed)?
-- Peter
2007/7/24, s_aiello at comcast.net <s_aiello at comcast.net>:
All,
I was curious if there was a reason why when an alert is acknowledged, why that acknowledgement is not displayed in History. In my mind an acknowledgement is a state change, i.e. Red -> to Red-acked. This would also help when performing audits on help-desk responsiveness to alerts in Hobbit. It would also help, when an alert acknowledgement expires. presently my team treats the alert as a new incident. It would be very helpful if they could check the history and see that the alert was previously acknowledged and what the ack-blurb was.
Or are acks more of a BB legacy thing, and I should really be using disabled/maint of tests ?
Thoughts ? ~Steve
To unsubscribe from the hobbit list, send an e-mail to hobbit-unsubscribe at hswn.dk