Couple of things:
This may be a dumb question, but I'm gonna ask it anyway. Should I expect to be able to take the ACK code in purple pages and use it with the acknowledge alert feature? I've been experiementing with turning off big brother on a client and causing purple pages, but using the ACK code in the emails does not prevent purple pages from continuing, nor does my explanation get recorded into the acklog. ACK works for red & yellow, though.
I could've sworn that I had read about the ability to merge all the purple alerts into a single email or behavior that did that automatically, but I can't seem to find it in the docs. Is that possible? Where can I read up on how to use it? I'd love to get a single alert if a client goes purple that can use a single ACK code to disable pages.
Tom