[Xymon] html_mail.pl help

26 May 2011 · *delay=DURATION*


      Kevin,
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Thanks David,
I have it running now. I am finding that when using the email ack
function these messages are not getting parsed correctly. It is not
seeing the delay or and comment text.
I have never used or tested the email ack function, so not sure what it
is expecting.
http://www.xymon.com/xymon/help/manpages/man8/xymon-mailack.8.html
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ADDING INFORMATION TO THE REPLY MAIL
By default, an acknowledgment is valid for 1 hour. If you know in
advance that solving the problem is going to take longer, you can
change this by adding *delay=DURATION* to the subject of your mail
reply or on a line in the reply message. Duration is in minutes,
unless you add a trailing 'h' (for 'hours'), 'd' (for 'days') or 'w'
(for 'weeks').
You can also include a message that will show up on the status-page
together with the acknowledgment, e.g. to provide an explanation for
the issue or some other information to the users. You can either put
it at the end of the subject line as *msg=Some random text*, or you
can just enter it in the e-mail as the first non-blank line of text in
the mail (a "delay=N" line is ignored when looking for the message text).
May require some pre-processor to parse the ack message.
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Here is what is being displayed on the nongreen page:
7 events acknowledged in the past 240 minutes
Thu May 26 14:19:10 2011
RcpkNj02Ss7R01A
if_stat
http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
"KING, KEVIN (ATTSI)" KK1051 at att.com
This is a multi-part message i
Thu May 26 14:19:02 2011
MplsMnGtSs7R01B
if_stat
http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
"KING, KEVIN (ATTSI)" KK1051 at att.com
This is a multi-part message i
Thu May 26 14:17:57 2011
ElssTxAeSS7R01A
if_load
http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
"KING, KEVIN (ATTSI)" KK1051 at att.com
This is a multi-part message i
Thu May 26 14:17:41 2011
ElssTxAeSS7R01A
if_load
http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
"KING, KEVIN (ATTSI)" KK1051 at att.com
This is a multi-part message i
Thu May 26 14:06:46 2011
BurlMaEhSS7R01B
if_dsc
http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
"KING, KEVIN (ATTSI)" KK1051 at att.com
This is a multi-part message i
Thu May 26 14:01:13 2011
AllnTxDwSS7R01B
if_load
http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
"KING, KEVIN (ATTSI)" KK1051 at att.com
This is a multi-part message i
Thu May 26 14:00:21 2011
CncnOhAmSs7R01B
if_stat
http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
"KING, KEVIN (ATTSI)" KK1051 at att.com
This is a multi-part message
Quite likely xymon-mailack doesn't handle MIME messages ("This is a
multi-part message" would indicate this), since there would be too many
options to have to cater for.
It is possibly a side effect in your MUA (Outlook?) of receiving an html
formatted alert e-mail that by default an HTML reply will be generated -
can you configure your mail client to do a plain text e-mail reply?
Thunderbird has this feature in the address book selectable per user.
Did it work before you tried html_mail.pl ?
I don't think it is a limitation of html_mail.pl as such, unless some
extra headers could assist in hinting to a MUA to reply in plaintext only.
David.
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-----Original Message-----
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From: David Baldwin [mailto:david.baldwin at ausport.gov.au]
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Sent: Wednesday, May 25, 2011 7:58 PM
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To: KING, KEVIN (ATTSI)
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Cc: xymon at xymon.com
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Subject: Re: [Xymon] html_mail.pl help
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On 26/05/11 2:26 AM, KING, KEVIN (ATTSI) wrote:
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David,
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Where can I dl this? I goggled for it. But the hits I got were in the
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message archives and those are blocked to be at work.
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http://xymonton.org/doku.php/alerts
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David.
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-Kevin
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-----Original Message-----
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From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On
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Behalf Of David Baldwin
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Sent: Tuesday, May 24, 2011 9:51 PM
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To: Joe Rindfleisch
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Cc: xymon at xymon.com
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Subject: Re: [Xymon] html_mail.pl help
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Joe,
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I got your name from the html_mail.pl script.  I recently updated
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to
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xymon 4.3.2 and tried to go live in production.
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On all alerts it seems to send out alerts to this one email
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address.
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it seems to send out to all that are intended to receive the emails
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but the one email has only two hosts that it monitors and gets
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alerts
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from.  now it gets emails on the entire environment.
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I can't follow what the problem is.
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The script gets called from the alerts.cfg file via the SCRIPT
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keyword.
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The hosts it applies to will be determined by the alerts.cfg file
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rules.
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The recipient for e-mails is specified by the RCPT environment
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variable
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when the script is called.
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Without the old and new config to compare, I can't help any further.
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I see a lot of references to BB, has this script been updated?
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The environment variable names have not changed that I know of, but
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I
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haven't used it with 4.3.x myself yet.
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Version       Author          Details
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-------       ------          -------
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1.0           Martin Ward     Initial version. See code for
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details.
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1.1           David Baldwin   Clean up, remove hard-coded paths.
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1.2           David Baldwin   format message as alternative parts
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for plaintext and HTML views
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thanks for your help
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I've CCed to the xymon list which is a better place to get general
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help.
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David.
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--
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David Baldwin - IT Unit
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Australian Sports Commission          www.ausport.gov.au
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Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
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david.baldwin at ausport.gov.au          Leverrier Street Bruce ACT
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2617
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Keep up to date with what's happening in Australian sport visit
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http://www.ausport.gov.au
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This message is intended for the addressee named and may contain
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confidential and privileged information. If you are not the intended
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recipient please note that any form of distribution, copying or use
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of
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this communication or the information in it is strictly prohibited
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and
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may be unlawful. If you receive this message in error, please delete
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it
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and notify the sender.
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Xymon mailing list
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Xymon at xymon.com
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http://lists.xymon.com/mailman/listinfo/xymon
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David Baldwin - IT Unit
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Australian Sports Commission          www.ausport.gov.au
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Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
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david.baldwin at ausport.gov.au          Leverrier Street Bruce ACT 2617
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David Baldwin - IT Unit
Australian Sports Commission          www.ausport.gov.au
Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
david.baldwin at ausport.gov.au          Leverrier Street Bruce ACT 2617

[Xymon] html_mail.pl help

david.baldwin＠ausport.gov.au

Version Author Details

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1.0 Martin Ward Initial version. See code for

1.1 David Baldwin Clean up, remove hard-coded paths.

1.2 David Baldwin format message as alternative parts