I disagree. I think we should ALL jump on this bandwagon. I think Henrik's efforts on the Hobbit project supercede even most open source projects. My colleagues and managers have all been amazed with Henrik's professionalism and quick responses to bug fixes, feature requests, configuration assistance, and just plain 'ole attentiveness to the Hobbit monitor user base.
May all others take lessons. Excellant work. Thank you Henrik not only for a wondeful product, but also for your dedication to all aspects of making it work the best that it can for all who use it. :-)
On Wed, Jul 13, 2005 at 09:27:10PM -0400, Christopher T. Beers wrote:
Not that I am jumping on the bandwagon, but Henrick's work on this project shows true dedication to great software. I can tell you hundred of stories about commmercial support verses open source support - you always win when you talk to people that have a genuine interest in fixing your problem (and that is not the commercial side)
Great work!!
Chris
--On July 14, 2005 9:10:53 AM +0800 Vernon Everett <v.everett at afgonline.com.au> wrote:
| Ladies and Gentlemen of the list | | | | I would like to take a moment to publicly thank Henrik for his time. | | | | Not only did Henrik write an amazing tool, but he released it as open | | source, allowing all of us to benefit from his effort. | | Henrik didn't ask for anything in return. | | | | I work for a financial company. Their philosophy is, if it's free, it | | must be worth exactly what we paid for it. | | I proved them wrong. I showed them Hobbit is fantastic application which | | has, in the past 3 months, proven itself over and over. | | | | But then at the end of last month, Hobbit had a serious problem. My | | colleagues laughed. | | "You running open source. Let's see where you get your support from." | | | | I mailed this list, and Henrik jumped into action. | | We discussed it on the list for a while, then took it offline. | | Later, we were joined offline by Stefan Loos. | | Henrik wrote new versions. Inserted more logging. Analysed data we sent | | him. Debugged his code. Wrote new versions again. | | We did rebuilds, monitored problems, gathered logs, collected data, and | | made it all available to Henrik. | | Eventually, Henrik mailed us a final new hobbitd.c and asked us to | | rebuild the application. | | | | Touch wood, but so far (48 hours later) everything looks good. | | | | People, Henrik worked hard on this bug. 12 days, for no reward. | | He had no problem with his Hobbit, and no incentive to fix ours, except | | for a commitment to the open source community, and to us. | | We are not entitled to Henrik's software, bug fixes, support, time or | | advice. | | It is something Henrik gives us of his own free will, and for that I am | | most grateful. | | | | Henrik, thank-you. | | | | Regards | | Vernon | | | | _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ | _ | | | | NOTICE: This message and any attachments are confidential and may contain | copyright material | | of Australian Finance Group Limited or a third party. It is intended | solely for the purpose of the | | addressee and any other named recipient. If you are not the intended | recipient, any use, | | distribution, disclosure or copying of this message is strictly | prohibited. The confidentiality attached | | to this message is not waived or lost by reason of the mistaken | transmission or delivery to any | | unintended party. If you have received this message in error, please | notify the author immediately or | | contact Australian Finance Group on +61 8 9420 7888. | | | | To unsubscribe from the hobbit list, send an e-mail to | hobbit-unsubscribe at hswn.dk | | |
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