Special Case missed or belated Messages by Operation Center; Now some application/scripts sends Alerts to the Console View and the Operation Center make an alert call for each event. A problem in Hobbit/BB is when changes happen in red messages, the Operation Center didnt realize that until the acknowledge time runs out and they make the alert call again. This can happen for example in the disk status test (a second filesystem goes red) or with nested Tests/Logfiles. With the Event Console they get two messages (each for one Filesystem).
This is a problem with all of the tests that have multiple ways of going red: disk, procs, msgs and http are the common ones. I don't have solution to that right now. The way Hobbit works right now assumes that when you get an alert about the "disk" status, you keep on fixing it until the status goes green - and then the Operations Center won't need to raise a ticket for the second event.
I use as a solution to this problem, the counting of alerts within each test, if the number of alerts has changed, then a new alert will be generated with the status of the test
Sounds promising; how it works exactly ?
If the alert is already red, how you can send a new alert ?