tracking bad users

Hi all,

I am curious, where are the ack'd alerts stored? How does hobbit know an alert is ack'd, the reason I want to know is so I can generate a list of ack'd alerts with their reasons and durations so I can name and shame the admins who are giving bad reason (i.e. one gave their initials as the reason) and/or acking for a long time and not giving a callID (just a number so we can find it in a database basically).

Thanks, Jason.