Hi,
in our datacenter, the operators are responsible for acknowledging every alert after they've informed the second level staff about it. To track this, we'd like to have the acks in the event log report, together with the other events - the best solution would be to see any transition from one status to another in the event view, i. e.:
- Ack's
- Changes in the icon from the smileys to the others (e.g. exclamation mark for warnings), to signal long-lasting, unacknowledged alarms
The first should not be very complicated, so, I hope someone did it before, :-). The second point is a bit more tricky, I think...
Thanks,
hh
Harald Husemann Netzwerk- und Systemadministrator Operation Management Center (OMC) MATERNA GmbH Information & Communications
Westfalendamm 98 44141 Dortmund
Geschäftsführer: Dr. Winfried Materna, Helmut an de Meulen, Ralph Hartwig Amtsgericht Dortmund HRB 5839
Tel: +49 231 9505 222 Fax: +49 231 9505 100 www.annyway.com <http://www.annyway.com/> www.materna.com <http://www.materna.com/>