On Fri, Aug 27, 2010 at 8:20 AM, Larry Barber <lebarber at gmail.com> wrote:
I looked into it, but the Remedy API is so abstract that you have to be a Remedy expert to use it. They don't have functions with names like "createTicket" all of their functions names are expressed in terms of the Remedy data schema. It would take a good deal of study to be able to link Xymon with Remedy.
The BMC implementation at my work place has a SOAP server to accept create/modify/query/cancel.. functions via SOAP client.
I tested the ticket creation via a SOAP client by perl. The different part is write a controller that can talk with both BMC and Hobbit alert server/daemon.
Algorithm need to be implemented
- query BMC SOAP server if same alert is already opened before open another BMC ticket.
- check how many tickets opened in past few seconds to avoid ping or purple storm.
- after open a BMC ticket, put a machine into maintenance mode with BMC ticket number.
- Pull a machine out of maintenance mode after a BMC ticket is resolved.
- send the alert to correct helpdesk teams.
tj
Thanks, Larry Barber
On Fri, Aug 27, 2010 at 4:35 AM, Minaz Khalife <Minaz.Khalife at neotel.co.za
wrote:
Dear All,
Has anybody integrated Remedy (Ticketing System) with Xymon.? Is it possible ?
Any suggestions/inputs are much appreciated.
Regards, Minaz
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