Hi there
Is this already in Hobbit, or is it still on the drawing board ?
That is the availability to let NOC acknowledge, without getting any emails with code in it ?
Regards Siggi
-----Original Message----- From: Henrik Storner [mailto:henrik at hswn.dk] Sent: 25. janúar 2005 06:36 To: hobbit at hswn.dk Subject: Re: [hobbit] Alert Acknowledgment Codes
In <1106611848.27890.333.camel at localhost.localdomain> Daniel J McDonald <dan.mcdonald at austinenergy.com> writes:
On Mon, 2005-01-24 at 17:07 -0700, Charles Jones wrote:
Would it be possible, when the status of something goes Red, to have the code printed somewhere on the status page, so that one could use the "Acknowledge alert" option and copy/paste it in, rather than having to get the incident code from email/pager? If we wanted to be really spiffy the acknowledge alert could even have a dropdown/list of current alerts so you wouldn't even have to type it :)
Then you wouldn't know that the person who was supposed to be notified really was... Making them copy it off a pager is a cheap "2-factor" authentication....
Exactly. But I understand Charles' question, because I've been wanting to do something like that.
Our monitoring is handled by a NOC manned 24x7, and when an alert pops up on the Hobbit NK view they raise a trouble-ticket in some other system. The NOC people dont get an e-mail or pager alert, but it would still be nice if they could acknowledge "yes, a TT has been raised about this" to get the problem off their monitor. So I will probably implement some way of putting an "acknowledge" function on the webpages - this would have to be protected with some sort of access control, obviously.
Henrik
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