Whilst we're on the subject of new features would it be possible to have easier access to the acknowledgement code for an alert? As things stand at the moment the only place that you can get the ack code is on the email notification that gets sent out once the alert has been triggered. With our setup this means that we have to wait for the frontline support people to contact us before we can ack the alert, even if we knew about it as soon as it happened.
What I'd like to be able to do is to pre-empt the alert by having access to the ack code earlier, as soon as the status changes to red, and have the code displayed on the individual test page. The way I envisage this happening is that the ack code is generated when the test turns red rather than when an alert is sent out. This code can then be included on the tests status page where we have easy access to it. The text could be displayed in a similar fashion to the text currently added when an alert is acknowledged.
I know that we could turn the test offline without the ack code but that tends to leave a hole in the graphs, acknowledging the alert allows everything to be logged/graphed as per normal.
Does this sort of behaviour sound feasible?
Thanks, Ian Marsh