Hi Henrik
I have received no reply to my private messages to you sent out on 19.09.2006 (some sort of filter?), so apologies to the list.
Therefor I've attached it to this mail and send it through the list.
Sorry again for bothering the other...
Thanks Johann
-----Original Message----- From: Johann Eggers Sent: Dienstag, 19. September 2006 16:25 To: 'henrik at hswn.dk' Subject: RE: [hobbit] Informal survey about commercial support for Hobbit
Hi Henrik,
It's a couple of days ago that you started the "Informal survey about commercial support for Hobbit".
We are currently busy to set up a "Global Monitoring" project in which we are now in the phase to decide which way to go:
use Open source tools (Hobbit, bigbrother (not really open source), Nagios
Outsourcing the whole monitoring/alarming to an external provider
Use Enterprise class systems (Tivoli, MicroMuse, CA, HP Openview...)
After our last discussion it's getting clear that we will recommend using an Open source tool, preferably Hobbit, as the 1. option to the management.
There are a couple of reasons for that, I guess you should best know it :)
One concern from the team members was the lack of commercial support for Hobbit, because the management often prefers solutions providing commercial support.
We would most likely be interested an a reasonably priced annual fee for the opportunity to get either custom modifications to hobbit or consultation and assistance in implementing custom tests.
I guess this would be best done by direct email support with a fixed response time (to be discussed).
What are your thoughts/plans to offer this kind of commercial support?
Looking forward to hear from you
Best Regards
Johann
-----Original Message----- From: Henrik Stoerner [mailto:henrik at hswn.dk] Sent: Donnerstag, 24. August 2006 17:19 To: hobbit at hswn.dk Subject: [hobbit] Informal survey about commercial support for Hobbit
I've had a couple of enquiries about providing commercial support for Hobbit. In essence they need a guaranteed response to e-mail support queries, as a supplement to the mailing list where mails do get answered, but not always within a day or two.
Making money off Hobbit never was my intention, but being paid for doing what is really a hobby for me does seem attractive.
So this is just an informal survey:
- Would you be interested in paying for Hobbit support?
- What kind of support do you need? E-mail for solving problems, custom feature developments, or ... ?
- What response-time requirements do you have? Since I'm in Europe and a lot of the Hobbit users are in the US or Australia, I have a problem with same-day response guarantees.
- How much are you willing to spend on it ?
Feel free to respond here on the list, or to me directly.
Just to avoid raising any panic, let me emphasize that this will NOT in any way stop or detract from the support I offer here on the mailing list. I think the mailing list will always be the primary support channel, and a place for discussing Hobbit developments, beta versions and all the other related issues. It's just that some companies feel more comfortable using software when there is a "normal" support contract.
Regards, Henrik
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