Hi Henrik or someone who familiar with the Acknowledge-feature,
Sorry for being impatient, I know this seems very minor, but could you comment on this issue? Why are state changes (Red/Yellow -> Red/Yellow Ack) not kept in the Hobbit-history?
Is this different Hobbit behaviour comparing to BB?
Many thanks, Peter
2007/9/4, Peter Welter <peter.welter at gmail.com>:
Hi Steve,
Funny, as I searched the mailing list today for the exact same thing and I totally agree with you on this point. It would be very valuable information if the acks+info would appear in the history since you want to treat this differently then planned downtime (a blue dot). You want this info in the SLA-reports to show up.
Could you comment on this, Henryk? Maybe to show up in 4.3.* (fingers crossed)?
-- Peter
2007/7/24, s_aiello at comcast.net <s_aiello at comcast.net>:
All,
I was curious if there was a reason why when an alert is acknowledged, why that acknowledgement is not displayed in History. In my mind an acknowledgement is a state change, i.e. Red -> to Red-acked. This would also help when performing audits on help-desk responsiveness to alerts in Hobbit. It would also help, when an alert acknowledgement expires. presently my team treats the alert as a new incident. It would be very helpful if they could check the history and see that the alert was previously acknowledged and what the ack-blurb was.
Or are acks more of a BB legacy thing, and I should really be using disabled/maint of tests ?
Thoughts ? ~Steve
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