It definitely doesn't work that way in the System z world. Software defects are taken very seriously, most are resolved expeditiously.
Stef Coene wrote:
On Friday 12 December 2008, michael nemeth wrote:
Oh I agree with you about license. What foolishness! We have MANY license that have no support. So wrong about "commercial licenses". Have you ever tried to get support if you have a 'commercial licenses'? I work for an IBM, Oracle and Microsoft business partner, and only 1 out of xxx calls is solved by the software supplier. Most of the time they wait long enough for us to find a solution or a work around. And most of the time, the solution is to upgrade to the latest version. And to do so, you have to upgrade everything: software / OS / firmware.
Stef
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