On Mon, 2007-09-24 at 09:18 -0400, Eric Meddaugh wrote:

We have the following the the Alerts file:

on-call page

$TSSSYS_ONCALL_DAY=SCRIPT /home/hobbit/server/ext/qpage.pl tss_sys_oncall COLOR=red REPEAT=10 TIME=W:0800:1700 RECOVERED

$TSSSYS_ONCALL_OFF=SCRIPT /home/hobbit/server/ext/qpage.pl tss_sys_oncall COLOR=red REPEAT=20 TIME=W:1700:0800 RECOVERED

$TSSSYS_ONCALL_END=SCRIPT /home/hobbit/server/ext/qpage.pl tss_sys_oncall COLOR=red REPEAT=20 TIME=06:*:* RECOVERED

$DUPING=%(mxgate)

HOST=$DUPING SERVICE=conn

    $TSSSYS_ONCALL_DAY

    $TSSSYS_ONCALL_OFF

    $TSSSYS_ONCALL_END

We had a host (mxgate03) go down at 3:15am, it sent 1 initial page, but no follow ups. No repeats. Does Monday from 12am-8am fall in a “limbo” timeframe where the 2nd rule does not apply since it’s not a Weekday after 5pm, but before 8am??? The host was down for over 3 hours without any follow up pages.

Since you received the initial page, either the rule was hit and it just didnt process the REPEAT, or I suspect you have a rule above this one that possibly process this alert prior to reaching this one which doesnt have a repeat. If you have a test hobbit server you could change your time on the server and run some test alerts to see which rule is getting hit.

Trent

Do I need a rule similar to:

$TSSSYS_ONCALL_MON=SCRIPT /home/hobbit/server/ext/qpage.pl tss_sys_oncall COLOR=red REPEAT=10 TIME=1:0000:0800 RECOVERED

The different rules are suppose to repeat 10 minute during business hours, and 20 minutes off-hours.

Any ideas? Is this a bug or expected behavior?

Thanks.

---Eric