I wrote an RT Scrip that automatically opens a ticket in Request Tracker whenever there is an alert. It also automatically resolves the ticket whenever the alert recovers. It should be in the mail archive somewhere, if not I can see if I can find it again.
-Charles
Richard Leyton wrote:
Hi Jerry,
I know it's perhaps not quite what you're after, but your e-mail intrigued me, and I wondered if you've considered using a Wiki or an issue tracker for such things?
It's not going to be as integrated as I see you suggesting, but there is the unix philosophy of 'do one thing, and do it well', and Hobbit starting to track issues/resolutions pushes it out of monitoring (which it does so well) quite a bit.
Alternatively, you might want to take a look at RT from bestpractical.com/rt - you could, conceivably, hook alerts (or better yet, acknowledgements?) into either RT or RTFM, a plug-in component to RT that provides common resolutions to problems. Perhaps if alert id's were pushed into a ticket, you could fetch out previous 'issues' associated with an alert, but it'd be considerably fiddly to customise things as much.
I like what you're thinking - but I don't (personally) see Hobbit benefiting from such a move, other than perhaps improved integration with existing open source tools of the sort I've described, but that's a Henrik thing, of course.
I'd certainly be interested to hear if anybody else on the list has tried something similar to Jerry?
Regards,
Richard.
-- Richard Leyton - richard at leyton.org http://www.leyton.org
On 11 Sep 2006, at 15:00, Jerry Yu wrote:
do you know any built-in mechanism to add comment to an alert event ? I want to be able to add troubleshooting notes & resolution & misc notes. It'd be great (dreamily) that a gmail-style label can be applied to any (current or historical) event, so one can retrieve 'db temp table problem' label and gets alerts (and their associated outage, notes, comments) in one place. This become a knowledge capture device (Doesn't a hobbit desire to gather stuff?)
The only way I know now is to acknowledge an alert when it is still active.
To unsubscribe from the hobbit list, send an e-mail to hobbit-unsubscribe at hswn.dk