I changed the subject, because this is a somewhat different issue that the rest of the mail Brent wrote:
On Mon, Feb 14, 2005 at 09:39:52AM -0500, brent.mccrackin at bell.ca wrote:
A feature I'd like to see is the ability to allow an identified acknowledge of an alert based on the two-digit code, that stops alerts for all recipients except escalation recipients (those being the people that need to be alerted if a downed service is not fixed after a specific time period regardless of someone working on it). This would do away with the need for a '99' acknowledge to stop alerts for everyone, and let the person responding to the alert work on fixing it faster (at least until the escalation person starts asking for status reports).
Hobbit does not have the concept of "escalating" an alert that BB has.
I didn't fully understand what the BB's idea of "escalating" an alert meant, until I read Brent's message. I see that it could be useful, but also that it will be somewhat tricky to implement with the current design of Hobbit's alert-module.
So - how much do you use it ? Do you need to have alerts going out for problems that have been acknowledged ?
Regards, Henrik