Hi Henrik,
for me it would be a "nice to have" feature. What I would set on top of a wishlist would be a failover server solution, so that the guys who stare at the NK page 24x7 will have something to stare at when the hobbit server crashes ;-) Nevertheless I want to say thank you for your great work!
Regards, Stefan
>From: Henrik Stoerner <henrik at hswn.dk> >Reply-To: hobbit at hswn.dk >To: hobbit at hswn.dk >Subject: [hobbit] Some thoughts about alerts, acks and escalations >Date: Wed, 13 Apr 2005 07:49:07 +0200 > >I'm beginning to look at the issue of escalating alerts. And I've had >an idea that I'd like to get some feedback on before I go ahead and >implement it. > >Right now, Hobbit doesn't handle escalating an alert. When someone >receives an alert message, they can ack it - when they do, all alerts >stop and the item disappears from the "Critical systems" page (the NK >page). > >BB has the concept of escalating an alert, meaning that some >recipients of an alert will get the alert message even if the alert >has been acknowledged. > > >What I'd like to have is the BB system with a finer granularity. A >recipient in the hobbit-alerts.cfg file has an associated "level", >default is 1. > >I want our NOC guys who do nothing but stare at the NK page 24x7 to be >able to acknowledge an alert - and that just gets it off their >monitor, it doesn't stop alerts from going out. A "level 0" >acknowledgment - this is just to log that a trouble ticket has been >raised for the issue. > >A technician (who is a "level 1" recipient) can acknowledge the alert >he receives - this will stop alert messages from going out to other >"level 1" receipients, so all of the engineers can concentrate on >doing what needs to be done. > >Alerts will still be sent to recipients who are "level 2" and above - >these are the equivalent of the BB "escalation" alerts. They can ack >the alert if they'd like to turn off more alert messages, of course. > >You can have even higher levels if you like, probably going up the >hierarchy of managers. I don't think we'll using more than the 3 >levels I've described, but there is no reason to impose any limit. > > >Does that sound like it would be useful? > > >Regards, >Henrik > >To unsubscribe from the hobbit list, send an e-mail to >hobbit-unsubscribe at hswn.dk > >