[hobbit] integrate hobbit with trouble ticket system?

Hi Charles,

Yes i would be interested.

thanks

M.

----- Original Message ----- From: "Olivier Beau" <olivier at qalpit.com> To: <hobbit at hswn.dk> Sent: Saturday, December 31, 2005 9:34 AM Subject: Re: [hobbit] integrate hobbit with trouble ticket system?

Hi Charles,

I would be interested too in such a script !

-- Olivier

Le 31 déc. 05 à 04:18, Charles Jones a écrit :

...

Marco,

Yes I wrote a "scrip" (what RT calls filters or plugins) that would parse emails from bigbrother and automatically open a ticket in RT. When BigBrother sent a recovery message, the scrip would auto- resolve the ticket as well. This allows a tech to claim a ticket and comment on it etc. This also enabled us to automatically trend how many BB tickets were created and resolved over time, using RT and in-house tools.

If you are interested in the scrip I can dig it up and post it. It's written in Perl using the RT API, it shouldn't be too difficult to modify it for use with hobbit.

-Charles

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