Bruce,

I tend to ignore on a combination of eventid and source, but either alone should work (as the examples indicate). What version of BBWin on what platform? You might also recheck that you don't have a conflicting match rule, the ignore is in the msgs block, the msgs agent is enabled in the bbwin block, etc.

Cheers

D

From: White, Bruce [mailto:bewhite at fellowes.com] Sent: Friday, July 20, 2007 3:47 PM To: 'hobbit at hswn.dk' Subject: RE: [hobbit] BBWIN MSG Ignore rule problem

HELP! Anybody out there have any idea why the ignore is not working the BBWIN config file?

       .....Bruce

-----Original Message----- From: White, Bruce [mailto:bewhite at fellowes.com] Sent: Thursday, July 19, 2007 10:07 AM To: 'hobbit at hswn.dk' Subject: RE: [hobbit] BBWIN MSG Ignore rule problem

Ignore the e typo in the ignore rule. It should be:

<ignore logfile="Application" eventid="1711" />

The extra 'e' is NOT in the BBWIN config file.

Sorry,

Bruce

-----Original Message----- From: White, Bruce [mailto:bewhite at fellowes.com] Sent: Thursday, July 19, 2007 9:55 AM To: hobbit at hswn.dk Subject: [hobbit] BBWIN MSG Ignore rule problem

HI all,

We recently started running BBWIN on several machines. The client is set to run in local mode and I have configured a series of ignore rules in the config file. I copied the example and edited it. Below is one of several:

<ignore logfile="Application" eventide="1711" />

Despite the ignore rule above, it is still setting the msg test to red.

application: error - 2007/07/19 09:24:14 - gv_vserver (1711) - WINDOM\psitacct "Line device call cc_MakeCall, failed on Channel 15, Error:- Error reason = 10f - Can not accept event in current state."

Any ideas on what I have done wrong or is their a bug in BBWIN?

Thanks,

Bruce

Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you. Fellowes, Inc.

Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you. Fellowes, Inc.

Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you. Fellowes, Inc.