[hobbit] BBWIN MSG Ignore rule problem

Bruce,

I tend to ignore on a combination of eventid and source, but either alone should work (as the examples indicate). What version of BBWin on what platform? You might also recheck that you don't have a conflicting match rule, the ignore is in the msgs block, the msgs agent is enabled in the bbwin block, etc.

Cheers

D

From: White, Bruce [mailto:bewhite at fellowes.com] Sent: Friday, July 20, 2007 3:47 PM To: 'hobbit at hswn.dk' Subject: RE: [hobbit] BBWIN MSG Ignore rule problem

HELP! Anybody out there have any idea why the ignore is not working the BBWIN config file?

       .....Bruce

-----Original Message----- From: White, Bruce [mailto:bewhite at fellowes.com] Sent: Thursday, July 19, 2007 10:07 AM To: 'hobbit at hswn.dk' Subject: RE: [hobbit] BBWIN MSG Ignore rule problem

Ignore the e typo in the ignore rule. It should be:

<ignore logfile="Application" eventid="1711" />

The extra 'e' is NOT in the BBWIN config file.

Sorry,

Bruce

-----Original Message----- From: White, Bruce [mailto:bewhite at fellowes.com] Sent: Thursday, July 19, 2007 9:55 AM To: hobbit at hswn.dk Subject: [hobbit] BBWIN MSG Ignore rule problem

HI all,

We recently started running BBWIN on several machines. The client is set to run in local mode and I have configured a series of ignore rules in the config file. I copied the example and edited it. Below is one of several:

<ignore logfile="Application" eventide="1711" />

Despite the ignore rule above, it is still setting the msg test to red.

application: error - 2007/07/19 09:24:14 - gv_vserver (1711) - WINDOM\psitacct "Line device call cc_MakeCall, failed on Channel 15, Error:- Error reason = 10f - Can not accept event in current state."

Any ideas on what I have done wrong or is their a bug in BBWIN?

Thanks,

Bruce

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