OK, that's how I thought it worked. One cool thing we ought to think about- email-based acks? Could that be possible? The hobbit server would have to be smtp-aware, and would have to forward hobbit-addressed emails to a script.

I'm thinking along the lines that I have an alphanumeric pager with respond/send capability.

Just dreamin'....

Kent C. Brodie - brodie at phys.mcw.edu

Department of Physiology

Medical College of Wisconsin

(414) 456-8590

From: Jerry Yu [mailto:jjj863 at gmail.com] Sent: Friday, August 04, 2006 10:31 AM To: hobbit at hswn.dk Subject: Re: [hobbit] ack'ing with --no-pin

I'll take a stab.

From the bb.html page you can access the administration->acknowlege event page. The access is restricted by htaccess, so create your htpasswd secrete file first. Therein, you can ack an event, specify how long the alert should be ignored, and why. The color of the check would change to a yellow check mark. click on it will say the information you entered when acknolwged (who/how long/why). So your teamates can go back to their picnic, assured that Mr. Smart is working on it.

As for the no-pin option discussed in the thread, it affects how you pick an event to ack

• with no-pin in effect, you get a list of event to pick
• w/o no-pin in effect, you enter a PIN number embeded in the SUBJECT of the email alerts.

On 8/4/06, Brodie, Kent <brodie at mcw.edu> wrote:

Can someone briefly explain how ACK-ing works?

Kent C. Brodie - brodie at phys.mcw.edu

Department of Physiology

Medical College of Wisconsin

(414) 456-8590

From: Jerry Yu [mailto:jjj863 at gmail.com] Sent: Friday, August 04, 2006 9:28 AM

To: hobbit at hswn.dk Subject: Re: [hobbit] ack'ing with --no-pin

Question, Craig, where do you use this '--no-pin' to enable ack w/o PIN

from email ? I am using 4.2-RC-20060712 w/o patch on CentOS4/RHL9.

On 8/4/06, Whilding, Craig <Craig_Whilding at mentor.com > wrote:

Like the new ack'ing system, works well for some of the IT team who don't keep the email with the ack code.

One thing I want to query is about the ack's in last 240 minutes section on the bb2 page. Should the acks still appear in this section? Currently they don't.

Thanks,

Craig Whilding

IT Systems Administrator Edward Court Altrincham Business Park Altrincham WA14 5GL Tel: + 44 (0)161 926 1643 email: craig_whilding at mentor.com www.mentor.com