On Thu, 12 May 2016, 04:33 Sir Balash <sirbakash at gmail.com> wrote:

Hello Jeremy,

ServiceNow specializes in ITSM <https://en.wikipedia.org/wiki/IT_service_management> applications and provides forms-based workflow application development. ServiceNow has integration options for platforms such as Salesforce <https://en.wikipedia.org/wiki/Salesforce.com>, JIRA <https://en.wikipedia.org/wiki/Jira_%28software%29>, SharePoint <https://en.wikipedia.org/wiki/SharePoint>, and BMC Remedy Action Request System <https://en.wikipedia.org/wiki/Action_Request_System>.

Here is the ServiceNow URL: http://www.servicenow.com/products/it-service-automation-applications/change...

Somehow, Xymon server is connected to ServiceNow. Therefore, whenever an alert is generated by Xymon. The Xymon sends the alert email to ServiceNow that generate an incident tickets and assigned it a group.

Thanks, Sir Balash

On Tue, May 10, 2016 at 5:15 PM, Jeremy Laidman <jlaidman at rebel-it.com.au> wrote:

...

On Tue, May 10, 2016 at 10:16 PM Sir Balash <sirbakash at gmail.com> wrote:

...

Hello,

We had power outage and couple of our Linux servers went down, but there were no ServiceNow tickest generated. Please do you have any idea as to why the ticket was not generated?

Thanks, Sir Balash

Sir Balash

What is ServiceNow?

Cheers Jeremy

Oh, I see. So, as Stef said, check alerts.cfg and the alert.log file. As it's an email, you could check your xymon server's mail logs to see if the email was generated and delivered. Also check your ServiceNow server's mail logs to see if the message was received by mail.

Cheers Jeremy