Hi Charles,

I'm interested too...

Can you send me the script.

THX

Alex

-----Ursprüngliche Nachricht----- Von: Olivier Beau [mailto:olivier at qalpit.com] Gesendet: Samstag, 31. Dezember 2005 09:34 An: hobbit at hswn.dk Betreff: Re: [hobbit] integrate hobbit with trouble ticket system?

Hi Charles,

I would be interested too in such a script !

--

Olivier

Le 31 déc. 05 à 04:18, Charles Jones a écrit :

Marco,

Yes I wrote a "scrip" (what RT calls filters or plugins) that would
parse emails from bigbrother and automatically open a ticket in
RT. When BigBrother sent a recovery message, the scrip would auto- resolve the ticket as well. This allows a tech to claim a ticket
and comment on it etc. This also enabled us to automatically trend
how many BB tickets were created and resolved over time, using RT
and in-house tools.

If you are interested in the scrip I can dig it up and post it.
It's written in Perl using the RT API, it shouldn't be too
difficult to modify it for use with hobbit.

-Charles

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