Hi Charles,
I'm interested too...
Can you send me the script.
THX
Alex
-----Ursprüngliche Nachricht----- Von: Olivier Beau [mailto:olivier at qalpit.com] Gesendet: Samstag, 31. Dezember 2005 09:34 An: hobbit at hswn.dk Betreff: Re: [hobbit] integrate hobbit with trouble ticket system?
Hi Charles,
I would be interested too in such a script !
--
Olivier
Le 31 déc. 05 à 04:18, Charles Jones a écrit :
Marco,
Yes I wrote a "scrip" (what RT calls filters or plugins) that would
parse emails from bigbrother and automatically open a ticket in
RT. When BigBrother sent a recovery message, the scrip would auto- resolve the ticket as well. This allows a tech to claim a ticket
and comment on it etc. This also enabled us to automatically trend
how many BB tickets were created and resolved over time, using RT
and in-house tools.If you are interested in the scrip I can dig it up and post it.
It's written in Perl using the RT API, it shouldn't be too
difficult to modify it for use with hobbit.-Charles
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