I recently implemented acknowledgements via email. Today we notice that the ack is by postmaster. I'm not thrilled by that. Did I set something up wrong? Is there a way to get the actual email address of the ack'er in the acknowledgement?
Paul Root - Senior Engineer Managed Services Systems - CenturyLink
This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
Not certain, but I think if you do a different alert it will send a different ack code per email address (fuzzy on the details, it's been some time since I read that).
HOST=*.com MAIL user1 at telco.com MAIL user2 at telco.com
So user1 gets one code and user2 gets another, depending on the ack code is who ack'ed it.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, May 24, 2012 at 9:48 AM, Root, Paul <Paul.Root at centurylink.com> wrote:
I recently implemented acknowledgements via email. Today we notice that the ack is by postmaster. I'm not thrilled by that. Did I set something up wrong? Is there a way to get the actual email address of the ack'er in the acknowledgement?
Paul Root - Senior Engineer Managed Services Systems - CenturyLink
This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
We are using one MAIL line for all staff (group address) and the mail acks show up with the correct e-mail address in the ack history. So you shouldn't need to have one line for each recipient. Maybe there is something wrong in the logic that hands the mail over to the mailack command?
/Johan
-----Original Message----- From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of Josh Luthman Sent: den 24 maj 2012 15:53 To: Root, Paul Cc: xymon at xymon.com Subject: Re: [Xymon] email acks
Not certain, but I think if you do a different alert it will send a different ack code per email address (fuzzy on the details, it's been some time since I read that).
HOST=*.com MAIL user1 at telco.com MAIL user2 at telco.com
So user1 gets one code and user2 gets another, depending on the ack code is who ack'ed it.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, May 24, 2012 at 9:48 AM, Root, Paul <Paul.Root at centurylink.com> wrote:
I recently implemented acknowledgements via email. Today we notice that the ack is by postmaster. I'm not thrilled by that. Did I set something up wrong? Is there a way to get the actual email address of the ack'er in the acknowledgement?
Paul Root - Senior Engineer Managed Services Systems - CenturyLink
This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
We found our problem. One of our engineers mailbox filled up, and Exchange is sending a non-deliverable message back.
We made a quick edit of the promailrc file and drop those messages, and out of office messages. And while we were at it, we made a file of allowed ackers and made that a rule. Should have done that from the start.
Paul.
Paul Root - Senior Engineer Managed Services Systems - CenturyLink
-----Original Message----- From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of Johan Sjöberg Sent: Thursday, May 24, 2012 9:20 AM To: 'xymon at xymon.com' Subject: Re: [Xymon] email acks
We are using one MAIL line for all staff (group address) and the mail acks show up with the correct e-mail address in the ack history. So you shouldn't need to have one line for each recipient. Maybe there is something wrong in the logic that hands the mail over to the mailack command?
/Johan
-----Original Message----- From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of Josh Luthman Sent: den 24 maj 2012 15:53 To: Root, Paul Cc: xymon at xymon.com Subject: Re: [Xymon] email acks
Not certain, but I think if you do a different alert it will send a different ack code per email address (fuzzy on the details, it's been some time since I read that).
HOST=*.com MAIL user1 at telco.com MAIL user2 at telco.com
So user1 gets one code and user2 gets another, depending on the ack code is who ack'ed it.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, May 24, 2012 at 9:48 AM, Root, Paul <Paul.Root at centurylink.com> wrote:
I recently implemented acknowledgements via email. Today we notice that the ack is by postmaster. I'm not thrilled by that. Did I set something up wrong? Is there a way to get the actual email address of the ack'er in the acknowledgement?
Paul Root - Senior Engineer Managed Services Systems - CenturyLink
This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
Thanks for the clarification you two!
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, May 24, 2012 at 10:44 AM, Root, Paul <Paul.Root at centurylink.com> wrote:
We found our problem. One of our engineers mailbox filled up, and Exchange is sending a non-deliverable message back.
We made a quick edit of the promailrc file and drop those messages, and out of office messages. And while we were at it, we made a file of allowed ackers and made that a rule. Should have done that from the start.
Paul.
Paul Root - Senior Engineer Managed Services Systems - CenturyLink
-----Original Message----- From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of Johan Sjöberg Sent: Thursday, May 24, 2012 9:20 AM To: 'xymon at xymon.com' Subject: Re: [Xymon] email acks
We are using one MAIL line for all staff (group address) and the mail acks show up with the correct e-mail address in the ack history. So you shouldn't need to have one line for each recipient. Maybe there is something wrong in the logic that hands the mail over to the mailack command?
/Johan
-----Original Message----- From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of Josh Luthman Sent: den 24 maj 2012 15:53 To: Root, Paul Cc: xymon at xymon.com Subject: Re: [Xymon] email acks
Not certain, but I think if you do a different alert it will send a different ack code per email address (fuzzy on the details, it's been some time since I read that).
HOST=*.com MAIL user1 at telco.com MAIL user2 at telco.com
So user1 gets one code and user2 gets another, depending on the ack code is who ack'ed it.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, May 24, 2012 at 9:48 AM, Root, Paul <Paul.Root at centurylink.com> wrote:
I recently implemented acknowledgements via email. Today we notice that the ack is by postmaster. I'm not thrilled by that. Did I set something up wrong? Is there a way to get the actual email address of the ack'er in the acknowledgement?
Paul Root - Senior Engineer Managed Services Systems - CenturyLink
This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
participants (3)
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Johan.Sjoberg＠deltamanagement.se
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josh＠imaginenetworksllc.com
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Paul.Root＠CenturyLink.com