How To or RFE - documenting each alert?
As our environment becomes more complex, our NOC folks are asking that we find a way to document *each* alert. On the built in tests, there's a place in Xymon to put one piece of documentation for our entire enterprise- for example, I can add a link to the "http" dot in columndoc.csv that points to our doc wiki , and there's a way to put in documentation linked to the host name - but what we desperately need is a way to document *each* host-test pair.
What we want is to be able to click on a red dot in the All Non-Green view, and see a link showing how to resolve that alert. Clicking on a red dot for host1 http red alert should show the link for how to resolve a host1 http alert, and clicking the red dot for host2 http should show a link for how to handle host2 http. Different server's http alerts require different NOC actions.
Is there a way anyone can think of to do this? Does anyone else see a need for this?
Ok here is a roundabout way to do it. Have the alert call a custom script. instead of sending an email it sends a new status to a "resolution" page the contents would be the link to your fix. You could use a temporary client name like fix.server.test when the status of the original test goes green get the alert to do a "drop fix.server.test" again by a custom script...
Sent from my iPhone
On 08/05/2012, at 11:32 PM, "Elizabeth Schwartz" <betsy.schwartz at gmail.com> wrote:
As our environment becomes more complex, our NOC folks are asking that we find a way to document *each* alert. On the built in tests, there's a place in Xymon to put one piece of documentation for our entire enterprise- for example, I can add a link to the "http" dot in columndoc.csv that points to our doc wiki , and there's a way to put in documentation linked to the host name - but what we desperately need is a way to document *each* host-test pair.
What we want is to be able to click on a red dot in the All Non-Green view, and see a link showing how to resolve that alert. Clicking on a red dot for host1 http red alert should show the link for how to resolve a host1 http alert, and clicking the red dot for host2 http should show a link for how to handle host2 http. Different server's http alerts require different NOC actions.
Is there a way anyone can think of to do this? Does anyone else see a need for this?
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I don't know how you would show each alert scenario on the test web page, but you could use an email alert with a script to send specific information depending on the server and/or test that is in an alert state. And you could also use the Notes folder for each server to create a list of scenarios and resolutions. That, at least would be clickable from the web page.
Dan Nordquist IS Systems Support
Orlando Health orlandohealth.com facebook.com/orlandohealth youtube.com/orlandohealth @orlandohealth on twitter
1414 Kuhl Ave., MP 56 Orlando, FL 32806 tel: 321.841.3113
-----Original Message----- From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of Elizabeth Schwartz Sent: Tuesday, May 08, 2012 9:26 AM To: xymon at xymon.com Subject: [Xymon] How To or RFE - documenting each alert?
As our environment becomes more complex, our NOC folks are asking that we find a way to document *each* alert. On the built in tests, there's a place in Xymon to put one piece of documentation for our entire enterprise- for example, I can add a link to the "http" dot in columndoc.csv that points to our doc wiki , and there's a way to put in documentation linked to the host name - but what we desperately need is a way to document *each* host-test pair.
What we want is to be able to click on a red dot in the All Non-Green view, and see a link showing how to resolve that alert. Clicking on a red dot for host1 http red alert should show the link for how to resolve a host1 http alert, and clicking the red dot for host2 http should show a link for how to handle host2 http. Different server's http alerts require different NOC actions.
Is there a way anyone can think of to do this? Does anyone else see a need for this?
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You can use the "--docurl" feature of the xymongen program to link to a unique documentation page for each server. On this page you have instructions for each test (or links to separate documents). I use this to provide instructions to our Service Desk to tell them who to call for a given alert, but you could just as easily use it for instructions on how to resolve alerts.
Thanks, Larry Barber
On Tue, May 8, 2012 at 9:13 AM, Nordquist, Daniel < Daniel.Nordquist at orlandohealth.com> wrote:
I don't know how you would show each alert scenario on the test web page, but you could use an email alert with a script to send specific information depending on the server and/or test that is in an alert state. And you could also use the Notes folder for each server to create a list of scenarios and resolutions. That, at least would be clickable from the web page.
Dan Nordquist IS Systems Support
Orlando Health orlandohealth.com facebook.com/orlandohealth youtube.com/orlandohealth @orlandohealth on twitter
1414 Kuhl Ave., MP 56 Orlando, FL 32806 tel: 321.841.3113
-----Original Message----- From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of Elizabeth Schwartz Sent: Tuesday, May 08, 2012 9:26 AM To: xymon at xymon.com Subject: [Xymon] How To or RFE - documenting each alert?
As our environment becomes more complex, our NOC folks are asking that we find a way to document *each* alert. On the built in tests, there's a place in Xymon to put one piece of documentation for our entire enterprise- for example, I can add a link to the "http" dot in columndoc.csv that points to our doc wiki , and there's a way to put in documentation linked to the host name - but what we desperately need is a way to document *each* host-test pair.
What we want is to be able to click on a red dot in the All Non-Green view, and see a link showing how to resolve that alert. Clicking on a red dot for host1 http red alert should show the link for how to resolve a host1 http alert, and clicking the red dot for host2 http should show a link for how to handle host2 http. Different server's http alerts require different NOC actions.
Is there a way anyone can think of to do this? Does anyone else see a need for this?
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This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. If you are not the intended recipient, any review, use, or distribution of this e-mail message and any attached files is strictly prohibited.
This communication may contain material protected by Federal privacy regulations, attorney-client work product, or other privileges. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original message. To reply to our email administrator directly, send an email to: postmaster at orlandohealth.com .
If this e-mail message concerns a contract matter, be advised that no employee or agent is authorized to conclude any binding agreement on behalf of Orlando Health by e-mail without express written confirmation by an officer of the corporation. Any views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of Orlando Health.
Xymon mailing list Xymon at xymon.com http://lists.xymon.com/mailman/listinfo/xymon
As our environment becomes more complex, our NOC folks are asking that we find a way to document *each* alert. On the built in tests, there's a place in Xymon to put one piece of documentation for our entire enterprise- for example, I can add a link to the "http" dot in columndoc.csv that points to our doc wiki , and there's a way to put in documentation linked to the host name - but what we desperately need is a way to document *each* host-test pair.
What we want is to be able to click on a red dot in the All Non-Green view, and see a link showing how to resolve that alert. Clicking on a red dot for host1 http red alert should show the link for how to resolve a host1 http alert, and clicking the red dot for host2 http should show a link for how to handle host2 http. Different server's http alerts require different NOC actions.
Is there a way anyone can think of to do this? Does anyone else see a need for this?
In a previous position, the NOC had their Runbook operating completely out of a Wiki...
The easiest solution seemed to be editing the hostsvc template files to include a link to an external page at the top of every hostsvc report. HOST, SVC, COLOR, etc are all available to you in the form of xymon environment variables.
HTH,
-jc
participants (5)
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Alan.FORD＠stanwell.com
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betsy.schwartz＠gmail.com
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cleaver＠terabithia.org
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Daniel.Nordquist＠orlandohealth.com
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lebarber＠gmail.com